We are absolutely delighted to share with you that the Spencer Group of Companies is a winner of a TINYpulse 2016 Happiest Company Award.
Whilst we operate customer-centric businesses delivering exceptional service and solutions, we believe that ensuring the well-being of our own staff is a top priority that benefits everyone in our business ecosystem. It’s a prioritisation often described by Richard Branson – the Virgin founder – who famously said, “It should go without saying, if the person who works at your company is 100 percent proud of the brand and you give them the tools to do a good job and they are treated well, they’re going to be happy.”
As Branson sees it, the formula is very simple: Happy employees equal happy customers. Sir Richard is renowned for his hand-on approach, walking the cabins of his aircraft talking to customers and staff alike for insights and a sense of their happiness and engagement. And, whilst not at 40,000 feet, we do the same to get a feel for the pulse at the heart of our businesses. TINYpulse enables us to apply a scientific approach with actionable metrics meaning we can monitor well-being and bring positive change to our teams as required.
Creating a great company culture and engaging long term staff that want to stay with you is a major theme of my book Love What You Do… And Never Work a Day in Your Life. Bringing your staff with you by working on their happiness metrics is, for me, a fundamental pillar of business success.
The staff at Spencer Travel love developing great travel itineraries, love to solve problems and love their jobs.
The numbers don’t lie.
Here’s to a happy, engaged and fruitful 2016!
Penny
